In all cases, we recommend you document your complaint and the
associated reply. To do this takes time. We know that and we do not
like it any more than you!
Submit complaints in a form that creates a record of your complaint. Right now email (firstname.lastname@example.org) seems to be the easiest and fastest method.
Request a response in writing or email to continue documentation of your complaint.
If you do not receive a response in writing, please document that and ask again. Or if OSU refuses to provide a response in writing (as they have in the past) agree to accept a phone call and then follow-up with an email or letter to OSU summarizing your understanding of the conversation.
Send copies of your complaint and correspondances to us at email@example.com so we can track and verify OSU's performance and accuracy.
If this is too much work for you, submit the complaint and accept the
response by whatever method works for you. It is better to have the
complaint on record so that accurate data can be obtained rather than
to not have the complaint at all.
Why these steps?
These steps are important to provide a verifiable trail of what
happened with your complaint.
As OSU goes forward with the proposed Part 150 Study your complaints may become important information.
WOOSE's review of OSU complaint files and reports
have uncovered errors in data and reports.
Some of these errors have only been uncovered by matching
our own written records with what OSU provided. See:
A resident reported
to WOOSE the information OSU staff provided over the phone does not
match what OSU says he was told. Because this exchange occurred over
the phone there is no written record to verify what was said.